Systech Tally, Tally.ERP 9,Tally erp9, systech chennai, Tally Services Solutions, Tally Customisation, Tally Integration, School College Software, Manufacturing ERP

DOs and DONOTs

Pre-Sales Support

Dos

  • Please call the secondary contacts, only if the primary contacts are not responding.
  • You can avail our remote demo facility thru’ remote tools to save time.
  • Do expect our proposal for Basic Products/Services in one Business Hour.
  • Do give us 2 business days time for proposals for Custom made services. 

Post-Sales Support

Dos

  • Register your service complaints as per the contact matrix.
  • Always demand for the ticket number while registering your complaints.
  • Once Ticket No. is given , pls do not register the complaint again. Always refer this Ticket no. till the complaint is resolved.
  • Once Ticket No. is given , pls do not register the complaint again. Always refer this Ticket no. till the complaint is resolved.
  • Please give your comments about the support experience in the feedback form on the Engineer visit.
  • Any escalation or call not closed within a reasonable period of time can be made to our CE at mohankumar@systech.net.in.
  • Do provide us Internet Connection with remote tools for a quicker response.

Don’ts

  • Do not ever seek support over any individual’s mobile phone as he may not register the complaint.
  • Do not accept call without getting the Ticket Number.
  • Do not register any call with the visiting Support Engineer as he may ignore out of oversight.

Clients Speak

Over these years I see Systech as one unique company, which takes up full ownership of satisfying the complete IT requirements of my fellow exporters.

Padmashree A.Sakthivel, President, TEA, Tirupur

LiveZilla Live Chat Software